I. In the event that You desire a refund on any amount that has been debited from Your debit/credit card or Prepaid wallet (integrated with Our Android and IOS apps) erroneously , please email us at email@example.com and make a refund request clearly explaining the circumstances of Your refund request.
II. Where We determine that a refund request is valid, We shall make reasonable efforts to grant the refund request and return the requisite amount. .Please note that RBI Regulations do not permit Us to refund any balance by mode of cash. So we can only refund the amount in your prepaid wallet (which is integrated in our android and ios apps). However, We provide You with an option to transfer funds from Your Wallet to a designated bank account in terms of Clause 8.I. above. In case of Debit/Credit Card such refund payments would be made directly to your debit/credit card which is added by you with our payment gateway.
II. We will make reasonable efforts to respond to Your refund request at the earliest. Please note that We will not be responsible for delays, which may be caused by any third parties such as banks and Merchants, on whom We rely while processing Your refund request, or for any delay caused in the case of any Force Majeure events which are beyond Our reasonable control. Therefore, We bear no liability for the processing of the refund requests.