All users/travellers are kindly requested to read the the terms and conditions of this policy thoroughly and only after that the users should request a ride through any category of our app. Here, User/traveller refers to any person who is requesting for a ride through our User app. When you request for a ride through Our User app, We acknowledge that You have properly read and understood the terms and conditions of this policy and have duly accepted these terms and conditions and are obliged to abide by these terms and conditions.
1. The User may place a request for ride only through the User Application.
2. The User understands and accepts that the use of the Application is only for their exclusive purpose. While requesting for a ride, the User acknowledges the terms and conditions of our payment policy and our toll policy.
3. The User understands and accepts that he/she is not allowed to change pick up or drop off locations once the ride is confirmed.
4. The User acknowledges the fact that he will be charged cancellation fee if he refuses to take the ride after requesting ride through our application as mentioned in our Cancellation Policy.
5. The User can be refused to picked up by the driver under the following cases:
a) When an User is under the influence of alcohol or any intoxicated substance (as determined by driver).
b) When an User want to carry with him/her more passengers than given on the list below :
The number of maximum seats allotted across different categories are as follows:
c) 1 in Bike
d) 2 in sharing
e) 3 in autorickshaw
f) 4 in Hatch or Sedan or Luxury
g) 7 in SUV.
6. The User is required to (a) behave in a disciplined and decent manner; (b) refrain from disturbing, misbehaving with the driver (c) pay the requisite amount of trip fare to the driver (in case the trip payment is through cash).
7. The User is required to pay the necessary amount of toll tax of his/her fare as mentioned in our Toll policy.
8. The User is not allowed to consume eatables (including alcohol or any other intoxicating substances) in the Vehicle.
9. The User shall never carry his/her pets or any other animal(s) in the Vehicle.
10. The User must ensure that:
o he maintains the Vehicle in a good condition and is not under the influence of alcohol or any kind of intoxicating substance at the time of raising a request for ride.
o he ventures to arrive at the his/her pick-up point on or before the Estimated Time of Arrival.
o he complies with all applicable traffic laws of that particular city (in which he is taking ride) at all times during the time of Ride.
11. The User shall ensure that the Vehicle assigned to him is in the proper manner provided in the T&Cs, bears the same registration number, driver details and the registration details specified to the him/her through the Application.
12. The User acknowledges that there may be a delay in reaching the destination, depending upon the traffic situation and owing to certain conditions and circumstances which is beyond their capacity and control.
13. The User understands and accepts that he/she cannot complain to anyone about the time that his ride may take because of reasons which are caused due to congestion in traffic and any other such causes.
14. The User shall not offer any generosity whatsoever including restriction of any package delivery, additional drop-offs and pick-ups of any other person en-route the destination or at any other point during the Ride.
15. The User understands and accepts the fact that they are taking their journey at their own risk and if any unpleasant happening or untoward incident occurs then they will not held Ohi Cabs responsible and liable for it.